Returns & damage
If it's not right when it arrives, we'll put it right.
Every print is made to order from your own photograph, so we can't take it back for a change of mind. But your order is our responsibility until it's in your hands — anything damaged in transit or faulty is replaced or refunded.
Can I return my print if I change my mind?
Every print is made to order from your own photograph and framed to the size you chose, so we can't accept returns for a change of mind — the standard position for personalised goods under UK consumer law. It's why we let you check it on your wall in AR, and flag low resolution, before you pay. If you need to change or cancel an order, email us straight away — if it hasn't gone into production yet, we'll do our best to help.
What if it arrives damaged?
Your order is our responsibility until it reaches you. If anything arrives damaged — cracked glazing, a broken frame corner, a creased print — email contact@project4.studio within 14 days of delivery with your order number and a few photos of the item and the packaging, and we'll send a free replacement or a full refund, whichever you prefer.
What if something's wrong with the print or frame?
If there's a fault — a printing defect, a mark on the paper, a frame that isn't the size you ordered — let us know and we'll reprint or refund it. Small differences in colour between your screen and the printed paper are normal (screens are backlit; matte cotton-rag paper isn't) and aren't treated as a fault. None of this affects your statutory rights under the Consumer Rights Act 2015.
Something wrong with your order?
Email contact@project4.studio with your order number and a couple of photos, including the packaging.